Refund policy

Returns & Refunds Policy

If there is a problem with your order, we’re here to help. Please read the terms below before submitting a request.

1. Eligibility for refunds or replacements
We only offer refunds or free replacements in these cases:

• The item arrives damaged or defective.

• The wrong item, size, or color is received.

• The order is missing items.

• The order never arrives, or is severely delayed beyond the estimated delivery time shown at checkout.

We do not accept returns or refunds for:

• Change of mind or buyer’s remorse.

• Ordering the wrong size, color, or quantity.

• Minor variations in color, packaging, or design.

• Orders where the shipping address was entered incorrectly by the customer.

2. Time limits
You must contact us within 30 days of the delivery date (or within the carrier’s tracking time window if the package is not delivered) to be eligible. Requests made after this period cannot be approved.

3. How to request a refund or replacement
To start a request, email us at [your support email] with:

• Your full name and order number.

• A description of the problem.

• Photo or video evidence clearly showing the issue (damaged item, wrong product, etc.).

Our team will review your request and respond within 2–3 business days with the outcome and next steps.

4. Returns and shipping
In most cases, items do not need to be sent back. If a physical return is required, we will provide a return address and instructions.

• If the issue is our fault (damaged, defective, incorrect, or not delivered), we will cover or compensate reasonable return shipping costs where required.

• If a return is approved for any other reason, the customer is responsible for return shipping.

5. Refund method
Approved refunds are issued to the original payment method. Once processed, it can take 5–10 business days for your bank or card provider to post the credit.